Customer Service

  • Shipping and Handling

    Shipping and Handling rates are including tax and based on order weight and destination.

    All products will be shipped via German Post Registered Airmail Letter (0-1700g) or DHL Parcel (>1700g) and will be dispatched within two working days. If you have any special requirements or requests please let us know at the point of order so that we can try to make these happen for you.

    Worldwide shipping, e.g. to USA, Brazil, Thailand or Japan, for up to 500g is 10 USD and for up to 1000g it is 20 USD. Shipping prices depends of the weight and destination.

    Please go to “THE ITEM PAGE”, press "ADD TO CART" and use the "SHIPPING CALCULATOR“ to get the shipping rates for your order.

  • Volkswagenwerk Wolfsburg Box image

    CKO Deutsche Post Beetle image

  • Order Tracking

    Your tracking number will be posted as soon as it is available. You should receive an email notifying of the shipment status with a link to track your order. If you did not receive a tracking number or shipment notification in a timely manner, please contact us.

    Track & Trace German Post Registered Airmail Letter / Shipping Number has 13 character like "RR123456789DE" / Weight 0-1700g
    1. Online Tracking in Germany: https://www.deutschepost.de/sendung/simpleQuery.html
    2. After some days you can track the registered airmail letter in your country.
    - USA: https://www.usps.com/
    - Brazil: http://www2.correios.com.br/sistemas/rastreamento/
    - Australia: http://auspost.com.au/track/
    - Japan: http://www.post.japanpost.jp/int/ems/
    - United Kingdom: https://www.royalmail.com/track-your-item/

    Track & Trace DHL Parcel / Shipping Number has 12 character like "280123456789" / Weight >1700g
    1. Track DHL Parcel in Germany: Copy the German DHL Parcel Shipping Number and track your parcel at www.dhl.de/trackandtrace
    2. Track DHL Parcel in your country: If the parcel has a "UPU code / Match Code", then the parcel is in your country. With the "UPU code / Match Code" you can check at the DHL website of your country the status of your shipment.